Privacy Policy

01Who this policy covers

Four groups of people use the platform: store owners and their staff, pickers, riders, and shoppers who order from a store's branded app or website. This policy explains what we collect from each group and why.

For shopper data, the store you order from decides how your order is handled and is responsible for it. We process that data on the store's behalf to run its app, picking, delivery and reports.

02Data we collect

Store accounts: name, work email, role, store name, city, store type, number of stores, catalogue, prices, stock levels, supplier details and purchase orders.

Shoppers: name, phone or email used to sign in, delivery addresses with pin and landmark notes, order history, substitution choices, ratings and payment status. Card and UPI details are handled by the store's payment gateway and are never stored by us.

Pickers and riders: name, login, shift times, pick and trip records, and rider location while on an active shift. Location is not collected when a rider is off shift.

Delivery proof: photos taken at the door are linked to the order and kept only as long as the store needs them for disputes.

03How the data is used

To take and deliver orders: showing live stock, routing pickers through aisles, assigning and batching riders, sharing a live tracking link and recording proof of delivery.

To forecast demand: each store's own sales history, together with public weather and calendar data, trains that store's forecasts. One store's data is not used to make suggestions to a competing store.

To send messages: order updates are always sent. Offers and push notifications are sent only when the shopper has not opted out.

04What we never do

We never sell personal data. We do not share shopper data with advertisers, and we do not build cross-store shopper profiles.

The AI is not used to rank or penalise riders on speed, and late deliveries are not used against riders in any automated decision.

05Sharing with service providers

We use carefully chosen providers for cloud hosting, maps and routing, SMS and email delivery, and payment processing. They receive only the data needed for their task and are bound by confidentiality and data protection terms.

When a store uses a partner delivery fleet, the delivery address, order number and contact relay needed for that drop are shared with the fleet.

06Security

Data is encrypted in transit and at rest. Access inside a store is role-based, so a picker sees only the orders assigned to them and a rider sees only the drops on their trip.

Shopper phone numbers are masked when riders call through the app.

07Retention

Store data is kept while the account is active and for 90 days after it closes, so the store can export it. Rider location history is kept for 30 days unless needed for a reported incident. Shoppers can ask the store to delete their account, and we act on that request on the store's behalf.

08Your choices and rights

You can ask to see, correct, export or delete your personal data. Shoppers can turn off marketing messages in the app at any time without affecting order updates.

We handle requests in line with the Digital Personal Data Protection Act, 2023 and other laws that apply to you.

09Cookies on this website

This marketing website uses only the cookies needed to run its forms, such as the short-lived session used by the quick check on the signup and contact forms. It does not use advertising cookies.

10Changes to this policy

If we change how personal data is used, we will tell store owners by email before the change applies and update this page.